Judy B Zli

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Verified Reviewer

Order# 1098****

I do not see the 6 qt "free" bonus on my order. Can we get that on the order please. Also, am I getting the pizza stone in the "brick oven style pizza kit"? I was never given the option, as mentioned on TV, to purchase pizza stone at 50% discount. Do I need to buy it or am I getting it? The "brick oven style pizza kit" shows a stone, pizza cutter and metal pizza board. Please get back to me a.s.a.p, so necessary adjustments can be made. Thank you, in advance, for your cooperation in this matter. Judy Busse
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Preferred solution: Let the company propose a solution

Odyssey Lah

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Verified Reviewer
| map-marker Arlington, Texas

Too big for RV bravo XL how do I send this back within the 90 days

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Need to send back will not answer phone or email.
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Anonymous
map-marker Albuquerque, New Mexico

Power Source

It cannot run without a power source! Does it run by electrical cord plug in or on a battery source. If a battery, what size battery and how long does it run on a battery charge, is it chargeable ????????
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Anonymous
map-marker Bishop, California

Return items

Why am I having to go through you, I wanted to talk to their customer service directly, but they seem to not allow me to do that! Takes a lot of time to preheat then it cooks the food I want something more instantly also the wire racks seem to fall down once I pull it further out. This happens on all levels of the rack.
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WILLIAM J Dkf

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Verified Reviewer

Not received my order

I ORDER A NU WAVE OXY PURE AIR PURIFIER ON6/17/20.19DAYS AGO.I PAID FOR ORDER AND MADE ORDER BY PHONE MY ORDER NUMBER IS 100525.PAID IN FULL.CHECKED TRACKING AND IT SAID UPS CANCELLED SHIPMENT..WHY?PLEASE CALL ME AND TELL ME WHATS GOING ON .I CALLED YOUR CUSTOMER SERVICE 4 TIMES TODAY PUT ON HOLD EVERY TIME.NO HELP.PLEASE HELP.
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Loss:
$600

Preferred solution: Deliver product or service ordered

Frank C Uor

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Verified Reviewer

Returning product

Updated by user Jul 07, 2020

Need to know whether to return coffee maker or not. Will not consider ordering another product if we cannot get this settled.

Original review Jul 07, 2020
The Nuwave we purchased is to complicated for me. We are returning it. We received a free coffee maker and paid shipping on it. Do we need to return it also? We will purchase an easier to use product later.
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Cons:
  • As this writting i have not able to contact customer service yet

Preferred solution: Full refund

User's recommendation: Will know after response

Anonymous
map-marker Martinsburg, West Virginia

Need to purchase plastic heat chamber insert for nuwave convenction oven SKU#Q1510-AZ-C

Heat chamber has crack through it - wont hold heat - need to purchase a new one. William Moore 97 grimes drive martinsburg, WV 25403
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Jerry W Osv

Bad Parts

I just get the new Nuwave 14 QT air fryer with the Stainless Steel Roasting Drum Part Number BRI14-A9. When I started to clean it for the first time the little shelf in side are like razor blades I cut finger real bad, and my cut hers too. So be aware of the problem and get the factory. please replace it. Jerry Williams jerrywilliams123@***.net (303)200-**** Thank You.
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Pros:
  • Great product
Cons:
  • Customer service
  • Lack of customer service

Preferred solution: Replacement

User's recommendation: Better Quality Control

james c Ypl

They are trying to rip me off.

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I tried to place a order with Nu wave but the sales person would not shut up long enough trying to sell me other products.Finally after about 30minutes i told him all i wanted was the oven and the products that came with it.This came to around 205.00.When i looked at my card statement they had charged me 324.93.I have sent a e-mail and placed many calls but no answer from them.I am going to file a complaint with the state attorney office and my credit card.
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Loss:
$325

Preferred solution: Full refund

User's recommendation: Stay away from this company.

Anonymous
map-marker Lincoln, Nebraska

Damaged upon reciept.. enamel pan dented and chipped

Finally reached an actual person and they were very helpful. It appears the damages products will be replaced and are being shipped to me now. Thank you
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Anonymous
map-marker Benton Harbor, Michigan

I went to this site to get an answer to a problem from nuwave. I was sent to site to pay for an answer. This is NOT what I wanted..

I wanted to discuss this with NuWave and did not realize they forwarded me to this site. I will try NuWave again if I don't get am answer I may be back!
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User's recommendation: Watch were you are.

Tony R Xgx

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Verified Reviewer

Nuwave Oxypure

I received my oxypure on 06/12/2020. I got it set up, according to manuel, it worked for 2 hours, I unplugged it to move it to another room. I plugged it back in and it would not come on, stand by power was lit but it would not do anything else. I did all the trouble shooting as suggested by the owners manuel to no avail. I have been trying to reach your customer service for 3 days, spending as much as 1 1/2 hours on hold on the phone, sent email, this is my 2nd one. Did not hear anything from the first one, I really need to hear from you, I think I could benefit from this machine but I am quickly becoming concerned about your service , Looking to hear from you very soon. TonyRodgers
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Cons:
  • Customer service

Preferred solution: Let the company propose a solution

Arlene M Xqi

Incorrect shipment and inability to contact Customer serviceby

See reason for review. I ordered the basic oven with 9 bonuses on Jul ObviouslyO9 for 3 payments of $59.99 and received also the 15 pc multi purpose chef's kit which I definitly refused and am being charged an addition $119.97.
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Loss:
$120
Cons:
  • Waited extended period of time for my call to be answered
  • As this writting i have not able to contact customer service yet
  • So hard to get in contact with you and not so helpful staff

Preferred solution: Let the company propose a solution

User's recommendation: Obviously one can trust these people so beware.

Thongkham B

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Verified Reviewer
| map-marker Fort Wayne, Indiana

Order status

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I ordered nuwave since may 18, havent received any shipment since
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Anonymous
map-marker Ellijay, Georgia

Out of box failure

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Inability to contact Nuwave, press function, dial temp, dial time, press start, oven goes into preheat and "dings" when preheated. Press start a second time, and oven goes back to default settings.I was contacted, and supplied my model and serial number. They are sending me a new air fry oven, and prepaid return label to send the malfunctioning unit back.
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User's recommendation: If you can get someone to reply you have a great chance of resolution

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