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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Poor customer service

Update by user Oct 17, 2020

Company fixed the issue and I have been provided with product replacement. Due to the Corna Virus, it took a long time to reach CS.

However, they replaced my Nuwave Air Purifier without delay. I'm satisfied with the service and the unit now works like a charm..

Original review posted by user Sep 17, 2020
My new Oxypure air purifier stopped working and I can't reach anybody???

User's recommendation: I would once if they will make good on their warranty/service.

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Resolved
ID
#2175255 Review #2175255 is a subjective opinion of poster.
Pros
  • Great if i can get service
Cons
  • Does not work
  • Waited extended period of time for my call to be answered
  • Phone never answers
Preferred solution
repair unit not working

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help, no one answers the phone.

Crumb drawer is pitted. Is it safe to use? How do I clean my air fryer oven, bravo xl? It is a mess and soap and water aren't enough.

User's recommendation: Unplug and wash after every use.

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ID
#2174876 Review #2174876 is a subjective opinion of poster.
Pros
  • Cooks fast
  • Love it
Cons
  • It was hard to contact them
  • Lack of customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return nuwave oven

I saw the tv promotion and purchased the oven air fryer for my daughter. She received it yesterday and says that it is way to large for her kitchen. We want to return it. I called customer service and no on answers. I would like a label to send it back. It is very heavy and I will not pay to return it! They said nothing about this on the tv promotion. This is not right! Please send me a label.

User's recommendation: the company is impossible to get in touch with and they make you pay for your return.

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ID
#2174687 Review #2174687 is a subjective opinion of poster.
Pros
  • Ship fast
  • Because is easy to manipulate
  • Havent tried it
Cons
  • Customer service sucks
  • It was hard to contact them
  • Lack of response from nuwave
Loss
$100
Preferred solution
pay for my return, otherwise I will tell everyone I know not to purchased your products

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective temp probe

Update by user Sep 17, 2020

No contact from nuwave sent 4 emails to the address you provided

Original review posted by user Sep 16, 2020
Nuwave has not contacted me
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ID
#2173122 Review #2173122 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Preferred solution
Let the company propose a solution

Nu Wave Oxypure Air Freshener

My machine died, so I telephoned Nu Wave several times to no avail. I needed to get a return authorization number from them to get a refund per the manual. The manual provided a number to call. Finally, up and tried online chat. Basically left me on chat hold. Their Customer Service is terrible. Email took a week to get back to me. In order to get resolution I contacted my credit card company to dispute the charge. Still, can't get a refund, but they agreed to fix it. Don't know how long that will take.

User's recommendation: Would not recommend product supposed to last sling time. Broke down after three months.

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ID
#2171554 Review #2171554 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Customer service sucks
Loss
$599
Preferred solution
Full refund

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Verified Reviewer

To get my bravo xl oven replaced

defective front door when got in box
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ID
#2171187 Review #2171187 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • It was hard to contact them
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very very poor customer service cant get any to respond to the issues I'm having

can't get any to respond, the temp probe malfunctions readings are not accurate tried 3 times reaching out to the company no replies to date

User's recommendation: as long as you don't require customer service you should be ok.

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ID
#2169501 Review #2169501 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Cooks fast
Cons
  • Customer service sucks
  • As this writting i have not able to contact customer service yet
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VERY VERY POOR SERVICE SUPPORT

My new ( 5 weeks old) Brio 6Q air fryer temp probe does not work . I have emailed their customer service 3 times ,this is my second attempt via Pissed Consumer .

User's recommendation: as long as the products dont have issues seems like you are fine but when there is an issues forget it no one replies to your request for support.

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ID
#2169474 Review #2169474 is a subjective opinion of poster.
Location
Roanoke, Virginia
Pros
  • Way the product works
Cons
  • Lack of response from nuwave

I got no help

NuWave Now - I got no help
Been calling for over a week, finally got a gentleman who told me the system is down call back tomorrow. Then asked what the problem was I told him that my NuWave Prima was getting too hot overheated my countertop and burnt me and he said oh yeah you have to call back tomorrow. I asked to speak to a supervisor he said no problem then hung up on me. So I sit here would a no-good NuWave that all I want to do is return and get my money back and no one is helping me.

User's recommendation: Very bad customer service.

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ID
#2160711 Review #2160711 is a subjective opinion of poster.
Location
Tucson, Arizona
Product
Nuwave Now Air Fryer

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Verified Reviewer

Nuwave oxypure doesn't turn off

NOTHING, NOTHING, HAPPENED. What more can I say. NO RESPONSE

User's recommendation: Don't buy any product when you have no way to reach their customer service.

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ID
#2159121 Review #2159121 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I want to buy a replacement dome for my Nuwave oven

I have been on the line waiting for an agent for more than 35 minutes and no one answers. I need to confirm the model of the dome so I do not buy the wrong one.
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ID
#2150644 Review #2150644 is a subjective opinion of poster.
Preferred solution
Answer my question

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Machine not turning on

NuWave air purifier want to know how to turn it on without wifi. Called Customer support and listened to 10 minutes and no one answered.Be

User's recommendation: be careful, a Customer support # doesn't mean anyone will answer.

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ID
#2148545 Review #2148545 is a subjective opinion of poster.
Pros
  • Cons no service
Cons
  • Waited extended period of time for my call to be answered
  • No customer support
Loss
$800
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to know how to do a return

I have tried all ways to reach you. I just want to return order # CB1-82****. My husband bought this Air fryer without checking the size or with me. It is to big to fit in my kitchen or anywhere else. I Do I return the free gift also it's a pressure cooker? Please let me know what to do we are going out of town and I want to get it done before i leave. Thankyou
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ID
#2146797 Review #2146797 is a subjective opinion of poster.
Cons
  • As this writting i have not able to contact customer service yet

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Verified Reviewer

No review I'm just mad I wouldn't give you an ok if I had to

I'm so angry I just waited on the phone for 45 minutes and then you hung up on me and this is the 3rd day I have tried to reach you with no results. and I have tried your robot nobody has called me. All I want to do is return the air fryer my husband ordered. I don't want it it's to big for my kitchen.

User's recommendation: Don't order.

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ID
#2146620 Review #2146620 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Havent tried it
Cons
  • Customer service
  • Waited extended period of time for my call to be answered
  • As this writting i have not able to contact customer service yet
Preferred solution
Full refund

Very Bad Customer Service

NuWave Now - Very Bad Customer Service
NuWave Now - Very Bad Customer Service
NuWave Now - Very Bad Customer Service
Alana Shartzer 209-951-**** order # 1103**** Home 209-951-**** cell 209-337-**** August 24/20 @ 2:45pm I order the Newave Bravo XL as it said on tv and email, I received for a total of $ 179.97 the Item and 9 bonus free other items BUT on tv and your email also includes OUR GIFT TO YOU 6-Quart NeWave Nutri-Pot Digital Pressure Cooker. For which I did not receive. Now I called 877-689-**** and spoke to someone that didn't give me his name and said that we didn't receive was because we didn't pay $ 29.99 for shipping I explain that on the tv and your web site there was no small print saying that he said to wait he was getting a higher the representative I waited for 20 minutes and he hang up please advice thank you. PS: no were to insert att of email or film on tv

User's recommendation: Becarfull of not getting what they offer.

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ID
#2144547 Review #2144547 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Cooks as advertised
Cons
  • Demonstrate and advertise things they dont deliver on
Preferred solution
Deliver product or service ordered