William T Cbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
NuWave Now - Return Product
NuWave Now - Return Product - Image 2
Updated by user Aug 06, 2020

Haven't heard a word from Nuwave. Want to return it on the 90 Day satisfaction guaranty..

Original review Aug 04, 2020
I have written you and stayed on your chat line for more 27 minutes and no response. I want to return this product because of quality concerns. Used the pressure cooker 2 times and only used non-metal utensils and the non-stick coating is coming off. Just desired to have them replace it but gave me a lame excuse that the coating isn't warranted. Offered a $10.00 credit. would you use this to cook food in with coating coming off in the food??? Oven gets way to hot on the outside of unit. Cooks unevenly.
View full review
Pros:
  • Cooks well
Cons:
  • Extra costs
  • So hard to get in contact with you and not so helpful staff
  • Waited extended period of time for my call to be answered

Preferred solution: Full refund

User's recommendation: Pass on "CHINA JUNK" This will be my last buy knowing if its made in China!!!

Darlene B Byr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to return this product.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Dec 04, 2020
I just opened my New Nuwave Bruhub Deluxe & Frother & stencils Item #C1014.02. The unit is beautiful, and I just need a bigger carafe. I haven't used or wet the unit, just took it out of the box and realized it's half the size of the coffee maker I use every day. I need to return it for that reason. Can you tell me how and where I need to do that.
View full review
Pros:
  • Havent tried it

Preferred solution: Full refund

StevenR P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

THey claim free shipping on returns but then when we tried to return they now tell me free shipping is only for warranty issues very is leading

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Beware Nu Wave claims their"free shipping" on returns but when we tried to return and get labels they now tell me free shipping is only for warranty issues. Very misleading and frustrating BAD business to lie and mislead people.
View full review
Cons:
  • Lied about free shipping on returns

Preferred solution: you should pay for our return shipping as was stated to us when we ordered and also says it on internet

User's recommendation: Beware Nu Wave claims there" free shipping" on returns but when we tried to return and get labels they now tell me free shipping is only for warranty issuesbeware there is not free shipping on returns as stated only for warranty issues. Very misleading and frustrating BAD business to lie to people

Harry A Jyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am very frustrated with Nuwave.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Harry Adle <;;;;;;;;;;;;;;;;;;;;;;;;;;;;harryadler047@***.com>

Thu, Sep 24, 11:50 AM (5 days ago)

to help

Good Morning Nuwavenow Staff,

I had purchased a 13 Qt Nutri-Pot Pressure Cooker through Amazon which arrived at my residence this morning per UPS. I unpacked it as is suggested on your video and I have checked the item over.

I won't be able to use the Pressure Cooker Until Tonight so I don't know how it functions but it looks in good shape. I do however have a couple things that I need to bring to your attention so they can be corrected.

Item # 1. I was supposed to receive a Mit with the pressure cooker accessories but it wasn't in the box.

Item # 2. The Tempered, Vented Glass Lid is too small for my pressure cooker so I need for you to please send me the correct one for my 13 QT Pressure Cooker.

I am not able to use the Pressure Cooker to its full potential until I receive the correct Tempered, Vented Glass Lid. Also please advise me how I can return the incorrect lid to you. I am looking forward to being a long time customer of Nuwave and your products.

My Address to ship the items to is

25 Earl Street, Corning, NY 14830

My Cell Phone Number is 607-207-****

Thank you for your time and effort with this matter

Sincerely;

Harry L. Adler

Today is 09/29/2020 and i haven't even received an acknowledgement of my email.

I have called Nuwave at 1-877-68*-***8 4 times today. I have waited almost an hours worth of time just to be hung up on all 4 times. I have even tried to do their directed live chat and have been told that I couldn't be helped because of all of their chats. Now if it is so hard to talk with someone about their product then why do they send you all over the place with the ability to use various contact sources just to have each and everyone of them fail to help you.

this in my opinion is the poorest of Customer Service.

As I am writing this review I have made my 5th call to their advertised help phone number. As of right now I have been on hold for over 8 minutes and I am just waiting to be hung up on again.

View full review
Pros:
  • Product is very good
Cons:
  • Customer service is nonexistent

Preferred solution: Deliver product or service ordered

Carol Jhp

Didn't get through

I was given a 2019 (new) Brio 3 qt. air fryer, There is no booklet telling me how to use it or any recipes. Can you help?
View full review
Pros:
  • Owners booklet missing

Preferred solution: Let the company propose a solution

Anonymous
map-marker Klamath Falls, Oregon

Sayisfaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My Nuwave Air Purifier had to go back to Nuwave to be repaired. They fixed it quickly with no questions asked. Now it works great. I also bought a Nuwave Air Fryer w/ a free 6 Quart Nutri-pot pressure cooker. They both are great to use and beyond my expectations. For Christmas dinner I cooked a prime rib roast in the Air Fryer, and it came out beautifully browned and juicy. Someday I want to buy the Nuwave grill.
View full review

User's recommendation: First class products.

Sharon H Hjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help in ordering parts for my instant pots

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been calling so many times on hold for a long time no answer. I have e-mailed you on Facebook instant gram no response. I tried to e-mail you on help@***.com this is terrible customer service. I have bought 2-13 quarts 1-8 quart and 2-6 quarts and a. NuWave oven I love your products but I need some parts and I am getting no where
View full review

Preferred solution: I need a part so I can use my instant pot

Anonymous
map-marker Tucson, Arizona

I got no help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
NuWave Now - I got no help
Been calling for over a week, finally got a gentleman who told me the system is down call back tomorrow. Then asked what the problem was I told him that my NuWave Prima was getting too hot overheated my countertop and burnt me and he said oh yeah you have to call back tomorrow. I asked to speak to a supervisor he said no problem then hung up on me. So I sit here would a no-good NuWave that all I want to do is return and get my money back and no one is helping me.
View full review

User's recommendation: Very bad customer service

ED H Pra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My oven display is not working.

TURNS ON NODIGIT LITE DONT WORK
View full review
Loss:
$210
Cons:
  • Not function

Preferred solution: REPLACE UNIT

User's recommendation: STAY AWAY

Alana S Ybn

Very Bad Customer Service

NuWave Now - Very Bad Customer Service
NuWave Now - Very Bad Customer Service - Image 2
NuWave Now - Very Bad Customer Service - Image 3
Alana Shartzer 209-951-**** order # 1103**** Home 209-951-**** cell 209-337-**** August 24/20 @ 2:45pm I order the Newave Bravo XL as it said on tv and email, I received for a total of $ 179.97 the Item and 9 bonus free other items BUT on tv and your email also includes OUR GIFT TO YOU 6-Quart NeWave Nutri-Pot Digital Pressure Cooker. For which I did not receive. Now I called 877-689-**** and spoke to someone that didn't give me his name and said that we didn't receive was because we didn't pay $ 29.99 for shipping I explain that on the tv and your web site there was no small print saying that he said to wait he was getting a higher the representative I waited for 20 minutes and he hang up please advice thank you. PS: no were to insert att of email or film on tv
View full review
Pros:
  • Cooks as advertised
Cons:
  • Demonstrate and advertise things they dont deliver on

Preferred solution: Deliver product or service ordered

User's recommendation: Becarfull of not getting what they offer

Anonymous
map-marker Roselle, Illinois

Product is no goid

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one will call me back now I'm stuck with a huge air fryer that doesn't work
View full review
Stacey L Cgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The air purifiers are faulty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered 3 Nuwave air purifiers and they all malfunctioned they put soot all over my walls and carpet and it let out a real bad Oder I have almost every thing they sell and am not happy about none of them it's all a scam.
View full review
Loss:
$1800
Pros:
  • Joy you have when you order the product
Cons:
  • Does not work
  • Way you feel when you start using the product
  • Customer service

Preferred solution: Full refund

User's recommendation: Save your money do not buy from Nuwave it's a scam

1 comment
Meta Gpr

my was great for 6 months now it wont turn on has ayone had this problem

Jason J Kib

I was told if I kept the unit I would receive a 50.00 dollar credit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The unit was purchased on 8/23/20 when I called in the person on the phone he would issue me a credit to keep the unit I agreed. To this date11/19/20 no credit has been posted to my credit account. Jason Jason 305-588-****
View full review
Loss:
$50
Pros:
  • No pros
Cons:
  • Waited extended period of time for my call to be answered
  • Customer service totally stinks
  • Phone never answers

Preferred solution: Price reduction

Russ G Ktd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Racks won't stay on holders. DANGEROUS WHEN HOT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Racks fall down when they are slid out (even slightly) resulting in spills, and burns... not acceptable, and very dangerous.
View full review
Pros:
  • Works well after steep learning curve
  • Great if i can get service
Cons:
  • Faulty product
  • It was hard to contact them
  • Dangerous flaw with racks slipping

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy this, as customer support is I unreachable.

David H Hyu

Parts and accessories

I have tried several webs and can not fine accessories for my brio 14q
View full review
  • 1
  • ...
  • 5
  • 6
  • 7
  • 8
  • 9
  • ...
  • 22