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Damaged upon reciept.. enamel pan dented and chipped

Finally reached an actual person and they were very helpful. It appears the damages products will be replaced and are being shipped to me now. Thank you
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ID
#2118191 Review #2118191 is a subjective opinion of poster.
Location
Lincoln, Nebraska

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Verified Reviewer

Oxypure stopped working in less than 60 days

Poor customer service! Oxypure stopped working after 60 days!

User's recommendation: Buyer beware of company customer serv I e.

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ID
#2116590 Review #2116590 is a subjective opinion of poster.
Location
Corvallis, Oregon
Preferred solution
Deliver product or service ordered

I went to this site to get an answer to a problem from nuwave. I was sent to site to pay for an answer. This is NOT what I wanted..

I wanted to discuss this with NuWave and did not realize they forwarded me to this site. I will try NuWave again if I don't get am answer I may be back!

User's recommendation: Watch were you are.

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ID
#2116178 Review #2116178 is a subjective opinion of poster.
Location
Benton Harbor, Michigan

Machine not turning on

Just stop working not turning on was working find until 2 days ago
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ID
#2114854 Review #2114854 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Preferred solution
Deliver product or service ordered

Not a review...Need instructions on how to return smart oven.

I have tried repeatedly to reach someone who will tell me how to return my smart oven. Can anyone help me?
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ID
#2113348 Review #2113348 is a subjective opinion of poster.

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Verified Reviewer

Payment arrangements

Ordered the air dryer back in the beginning of July off the TV. Was believing that I could pay in installments. Recently had the WHOLE amount taken out of my account. Please rectify this matter. If you can't, I will cancel my order. I bought this on the idea of doing installments. Call me at 413-627-**** Thank you
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ID
#2106947 Review #2106947 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Havent tried it
Cons
  • No customer support
Preferred solution
Let the company propose a solution

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Verified Reviewer

Product damaged when recieved and impacted .. no support

Recieved damaged product. Contacted company support sent email with picture.. I did not even recieved an email from company... My advice is wait awhile and buy thru retail seller... It will be cheaper and the retailer is more likely to give support.. this company does not

User's recommendation: Don't buy it.

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ID
#2106036 Review #2106036 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Nin
  • Cons no service
Cons
  • No customer support
Loss
$200
Preferred solution
Replace damaged pan.

Nuwave has been fantastic, took care of issue i would definately deal with them again

The pizza stone was broken i sent a picture and they sent another one that arrived today .

User's recommendation: I totally loved how quickly they took care of issue .

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ID
#2104627 Review #2104627 is a subjective opinion of poster.
Service
Nuwave Now Part Replacement

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Return Product

NuWave Now - Return Product
NuWave Now - Return Product
Update by user Aug 06, 2020

Haven't heard a word from Nuwave. Want to return it on the 90 Day satisfaction guaranty..

Original review posted by user Aug 04, 2020
I have written you and stayed on your chat line for more 27 minutes and no response. I want to return this product because of quality concerns. Used the pressure cooker 2 times and only used non-metal utensils and the non-stick coating is coming off. Just desired to have them replace it but gave me a lame excuse that the coating isn't warranted. Offered a $10.00 credit. would you use this to cook food in with coating coming off in the food??? Oven gets way to hot on the outside of unit. Cooks unevenly.

User's recommendation: Pass on "CHINA JUNK" This will be my last buy knowing if its made in China!!!

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ID
#2098314 Review #2098314 is a subjective opinion of poster.
Pros
  • Cooks well
Cons
  • Waited extended period of time for my call to be answered
  • Dont honor ads
  • Faulty product
Preferred solution
Full refund

To get the pot I was promised

i ordered a Bravo XL from TV ad i have received it but they said i was to get Pressure cooker Pot and i did not receive one I paid in full with a credit card and will cancel If I do not hear from you I have tried many times to call but cannot get thru
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ID
#2085330 Review #2085330 is a subjective opinion of poster.
Pros
  • Liked product for cooking ability
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Coating peeling base tray

NuWave Now - Coating peeling base tray
coating peeling bottom of base tray
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ID
#2080253 Review #2080253 is a subjective opinion of poster.
Loss
$97
Preferred solution
Full refund

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Verified Reviewer

Resolved: Update

Update by user Jul 23, 2020

Insurance claim was filed.

Update by user Jul 23, 2020

After posting the review I finally got a hold of someone from nuwave and they started an insurance claim

Original review posted by user Jul 21, 2020
My issue was resolved shortly after I did the review

User's recommendation: They did what I ssked so I'd say go ahead.

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Resolved
ID
#2071920 Review #2071920 is a subjective opinion of poster.
Pros
  • Cooks well
Cons
  • I think it was because of covid 19
  • It was hard to contact them
  • Lack of customer service

Incorrect shipment and inability to contact Customer serviceby

See reason for review. I ordered the basic oven with 9 bonuses on Jul ObviouslyO9 for 3 payments of $59.99 and received also the 15 pc multi purpose chef's kit which I definitly refused and am being charged an addition $119.97.

User's recommendation: Obviously one can trust these people so beware.

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ID
#2071712 Review #2071712 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Cons
  • Waited extended period of time for my call to be answered
  • So hard to get in contact with you and not so helpful staff
  • As this writting i have not able to contact customer service yet
Loss
$120
Preferred solution
Let the company propose a solution

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Verified Reviewer

Resolved: I need to find out how to get my pressure cooker fixed i have a 2 year warrenty

Update by user Jul 21, 2020

They started an insurance claim.

Original review posted by user Jul 21, 2020
I have been calling every day for over a week now and no answer no call back nothing but music on the other end, I have been waiting hearing music for 33min as of now, what is happening, so frustrating
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Resolved
ID
#2071353 Review #2071353 is a subjective opinion of poster.
Cons
  • As this writting i have not able to contact customer service yet
Loss
$200
Preferred solution
I just want it fixed, it's just taking up room and I only got to use it 2 times before it stopped pressurizing

Bad Parts

I just get the new Nuwave 14 QT air fryer with the Stainless Steel Roasting Drum Part Number BRI14-A9. When I started to clean it for the first time the little shelf in side are like razor blades I cut finger real bad, and my cut hers too. So be aware of the problem and get the factory. please replace it. Jerry Williams jerrywilliams123@***.net (303)200-**** Thank You.

User's recommendation: Better Quality Control.

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ID
#2069196 Review #2069196 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Great product
Cons
  • Customer service
  • Lack of customer service
Preferred solution
Replacement