NuWave Now
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Lack of customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy unless you buy it at a store that you can resolve issues with real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp can somebody please contact me.
Preferred solution: operation help thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor customer service
Company fixed the issue and I have been provided with product replacement. Due to the Corna Virus, it took a long time to reach CS.
However, they replaced my Nuwave Air Purifier without delay. I'm satisfied with the service and the unit now works like a charm..
- Great if i can get service
- Does not work
- Waited extended period of time for my call to be answered
- Phone never answers
Preferred solution: repair unit not working
User's recommendation: I would once if they will make good on their warranty/service
I didn't receieve my temperature piece and they give me a price until I receeive the iteam
- Cooks as advertised
- Havent tried it
- Phone never answers
- So hard to get in contact with you and not so helpful staff
Preferred solution: Deliver product or service ordered
User's recommendation: give a prixve before you send the items.
Frier does not work.
- Your right cons
- Oven does not work poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't Do It.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
Preferred solution: Repair with success.
User's recommendation: Due to the C. Virus, it takes a long time for CS to answer the phone. But they came through with flying colors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Delivery was good
- Customer service
- Waited extended period of time for my call to be answered
- Oven does not work poor customer service
Preferred solution: Let the company propose a solution
DEFECTIVE AIRFRYER
I purchased the Nuwave AirFryer brio 6qt in Feb 2020, a couple months later it STOPPED heating, they replaced it with another unit, almost TWO months later the replacement unit STOPPED heating. Now I'm being told, I CAN'T get my money back..
VERY DISAPPOINTED. I am still trying to resolve the issue that I had with receiving the (2) different AirFryers that STOPPED heating within just 2 months. I sent the last unit back to Nuwave at the end of July 2020, tracking shows it was received on 8/4/2020. My bank has TRIED getting the refund of $184.96 for me, with NO results.
I am TRYING to avoid having to file a lawsuit. I am a single LOW INCOME Mom, I CAN'T afford to just throw money away, but as it stands right now, I'm out of $200+ (because of the cost of shipping the unit to Nuwave) with NOTHING to show for it. I've been purchasing &;;;; using Nuwave products for YEARS now, and NEVER experienced a problem until I purchased the AirFryer.
I really NEED to get this resolved. Thank you.
User's recommendation: Do NOT purchase
Can't Get whole of customer service Or anyone else at this company
No response to my inquiry. Tried to call, no one answers.
User's recommendation: Don't buy!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoating peeling base tray
Preferred solution: Full refund
CUSTOMER SERVICE ISSUE
User's recommendation: Understand at the outset Nuwave customer service is really bad. Product itself is great.
I am very upset and Unsatisfied with the product and the service from the customer service department no one answers you no one picks up the phone no one returned your call
User's recommendation: Read the reviews before you order from anyone
Lack of Customer Service
- Product is very good
- Love it
- Cannot get my operational questions addressed
- As this writting i have not able to contact customer service yet
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I recently received my oven with bent pans and trays , one tray had piece sticking through box, it was packed that way . No one returns e-mail after multiple attempts, it has been two full days and still nothing.
Very poor / non existent customer service , recommendation ?
Seems to work ok but due to. Bad service I will be looking for a different brand .Joel