Jerome R Dth

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Poor customer service

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NuWave Now - Poor customer service
I've called number 3 times and on hold for over an hour each time... And NO ONE ever answered call... I just bought new bravo and received it on Friday. Opened it it up and found the enamel baking pan with a dent with damaged enamel...I'm sure it won't last as long as it should. Poor -poor service.. If they aren't too busy they can call me at 402 842 ****
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Cons:
  • Lack of customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy unless you buy it at a store that you can resolve issues with real person

Sharlet M

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Verified Reviewer

Help can somebody please contact me.

I am calling because my nuwave oven clock is out, i was asked to send receipt and pictures to Evelyn.a@***.com last night and i have yet to hear a responds
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Preferred solution: operation help thank you

Resolved
Lewis S Vcy

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Verified Reviewer

Resolved: Poor customer service

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Updated by user Oct 17, 2020

Company fixed the issue and I have been provided with product replacement. Due to the Corna Virus, it took a long time to reach CS.

However, they replaced my Nuwave Air Purifier without delay. I'm satisfied with the service and the unit now works like a charm..

Original review Sep 17, 2020
My new Oxypure air purifier stopped working and I can't reach anybody???
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Pros:
  • Great if i can get service
Cons:
  • Does not work
  • Waited extended period of time for my call to be answered
  • Phone never answers

Preferred solution: repair unit not working

User's recommendation: I would once if they will make good on their warranty/service

eugenia g Yug

I didn't receieve my temperature piece and they give me a price until I receeive the iteam

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I would you to send my temperature piece.
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Pros:
  • Cooks as advertised
  • Havent tried it
Cons:
  • Phone never answers
  • So hard to get in contact with you and not so helpful staff

Preferred solution: Deliver product or service ordered

User's recommendation: give a prixve before you send the items.

Terry A Zwq

Frier does not work.

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Came in plugged it up followed instructions would never come on. Talked to a Davis R said they would replace. Nothing, can't send E-Mail to Help add. Won't answer phone.
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Loss:
$180
Cons:
  • Your right cons
  • Oven does not work poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't Do It.

Lewis S Vcy

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Verified Reviewer

Service

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Nuwave replaced my unit w/o delay and it works fine.
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Preferred solution: Repair with success.

User's recommendation: Due to the C. Virus, it takes a long time for CS to answer the phone. But they came through with flying colors.

Gloria B Jkq

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Verified Reviewer

Poor customer service

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My nuwave bravo xl oven doesnt have the led lights so I cannot use it. There has been no response to my emails and no one answers the phone for customer service. This is outrageous. Be ware
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Loss:
$65
Pros:
  • Delivery was good
Cons:
  • Customer service
  • Waited extended period of time for my call to be answered
  • Oven does not work poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Madison, Alabama

DEFECTIVE AIRFRYER

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I purchased the Nuwave AirFryer brio 6qt in Feb 2020, a couple months later it STOPPED heating, they replaced it with another unit, almost TWO months later the replacement unit STOPPED heating. Now I'm being told, I CAN'T get my money back..

VERY DISAPPOINTED. I am still trying to resolve the issue that I had with receiving the (2) different AirFryers that STOPPED heating within just 2 months. I sent the last unit back to Nuwave at the end of July 2020, tracking shows it was received on 8/4/2020. My bank has TRIED getting the refund of $184.96 for me, with NO results.

I am TRYING to avoid having to file a lawsuit. I am a single LOW INCOME Mom, I CAN'T afford to just throw money away, but as it stands right now, I'm out of $200+ (because of the cost of shipping the unit to Nuwave) with NOTHING to show for it. I've been purchasing &;;;; using Nuwave products for YEARS now, and NEVER experienced a problem until I purchased the AirFryer.

I really NEED to get this resolved. Thank you.

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User's recommendation: Do NOT purchase

Anonymous
map-marker Appleton, Wisconsin

Can't Get whole of customer service Or anyone else at this company

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I pay $600 for this is smart air purifier there That only 1 for 3 months And I can't get any Customer support From anybody it this company I have been on the phone for very long time For 3 days I'm trying to send emails and nothing's happening
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Anonymous
map-marker Riverview, Florida

No response to my inquiry. Tried to call, no one answers.

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I inquired how to change temperature from centigrade to Fahrenheit on my nuwave 14 qt brio air fryer. Instead of just answering my question you sent me to a site for customers to answer. No one responded however you did post my e mail and phone number. Which I am not happy about.No wonder your site is called pissed consumer. Poor customer service. Also the fryer is not working properly. What a waste of money. Shirley DiPerna.
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User's recommendation: Don't buy!!

Mark B Ivy

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Verified Reviewer

Missing parts

I bough a Nuwave Bravo XL Model# 20801....serial# EN1912-01*-172B...And I was missing two parts 1) Temperature Probe Part# 26808 2) The top Enamel broiler rack Part#26806...the enamel baking pan was included.
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Loss:
$22

Preferred solution: Deliver product or service ordered

David S Tgv

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Verified Reviewer

Coating peeling base tray

NuWave Now - Coating peeling base tray
coating peeling bottom of base tray
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Loss:
$97

Preferred solution: Full refund

Anonymous
map-marker Albany, Oregon

CUSTOMER SERVICE ISSUE

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I called nuwavennow.com several times yesterday, before I reached anyone and after being on hold about 30 minutes. Needed to know where to send or take my machine for repair, since it STILL UNDER WARRANTY. Reached someone by the name of Alex M, when we got disconnected, she then called me and left vm with her email address alexm@***.com. Emailed her. She then requested the model#, serial#, when order#, who the seller was and when purchased. I gave her the information but still have not heard back from her nor have i heard back from the help@***.com on their website. I have not a clue as to why giving me instructions on how to handle the repair situation.
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User's recommendation: Understand at the outset Nuwave customer service is really bad. Product itself is great.

1 comment
Mckaila Slv

I recently received my oven with bent pans and trays , one tray had piece sticking through box, it was packed that way . No one returns e-mail after multiple attempts, it has been two full days and still nothing.

Very poor / non existent customer service , recommendation ?

Seems to work ok but due to. Bad service I will be looking for a different brand .Joel

Anonymous
map-marker Chicago, Illinois

I am very upset and Unsatisfied with the product and the service from the customer service department no one answers you no one picks up the phone no one returned your call

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I ordered three new wave air purifiers and all of them are malfunctioning they all put very black soot on my walls and on my carpet and I cant even get in touch with no one from Customer service
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User's recommendation: Read the reviews before you order from anyone

Sandra O Rho

Lack of Customer Service

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I have been calling just to place an order as a return costumer, each time I call I wait in the line for 1 hr. Finally I hand up the phone. What kind of customer service is that?
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Pros:
  • Product is very good
  • Love it
Cons:
  • Cannot get my operational questions addressed
  • As this writting i have not able to contact customer service yet
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