Joanne D Xyi

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Verified Reviewer

Return nuwave oven

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I saw the tv promotion and purchased the oven air fryer for my daughter. She received it yesterday and says that it is way to large for her kitchen. We want to return it. I called customer service and no on answers. I would like a label to send it back. It is very heavy and I will not pay to return it! They said nothing about this on the tv promotion. This is not right! Please send me a label.
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Loss:
$100
Pros:
  • Ship fast
  • Because is easy to manipulate
  • Havent tried it
Cons:
  • It was hard to contact them
  • Lack of response from nuwave
  • Customer service sucks

Preferred solution: pay for my return, otherwise I will tell everyone I know not to purchased your products

User's recommendation: the company is impossible to get in touch with and they make you pay for your return

Frances H Qtc

Electric skillet

I have tried for several months calling but always have to wait until I just give up, I am very unhappy with the new electric skillet model #31825XL16". It does not heat evenly and it has a dark place in the skillet where the coils underneath are. This is the first product of nuwave I have purchased and I am not very happy. It claims that it heats evenly but it definately does NOT. Do you think I might have a faulty one? Please advise. I would send a picture but dont know how to attach. I dont care to post this. I just want customer service to reply to my complaint
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Preferred solution: Let the company propose a solution

User's recommendation: do not purchased

Anonymous
map-marker Los Angeles, California

Effectivness

My home is just under 1600 sq ft. I have been running the unit in my big front room, is it going to be effective in the bedrooms from this location? Thank you
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Anonymous
map-marker Riverview, Florida

No response to my request.

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No response. I asked a simple question. And got no where with you. How to change temp on a nuwave 14 quart airair fryer from centigrade to Fahrenheit
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User's recommendation: Don't buy. Poor customer service

Anonymous
map-marker Hudson, Florida

Not satisfied...

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My Nuwave airfryer did not come with a manual, after contacting them I was informed that because I bought my unit at an unauthorized dealership (bought at a warehouse) they could not send me a manual...wth...
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User's recommendation: Open the box before you leave the store...

patsy c Gui

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Verified Reviewer

Return of grill

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return of grill did not order but did return the grill routing 1z 774 9x9 03 0o62 3729 zone 3 patsy canter 8851 st rt 381 sedalia ky. 42079 canterp26@***.com
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Loss:
$250

Preferred solution: Full refund

Nancy B Tbf

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Verified Reviewer

Need help, no one answers the phone.

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Crumb drawer is pitted. Is it safe to use? How do I clean my air fryer oven, bravo xl? It is a mess and soap and water aren't enough.
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Pros:
  • Cooks fast
  • Love it
Cons:
  • Lack of customer service
  • It was hard to contact them

Preferred solution: Let the company propose a solution

User's recommendation: Unplug and wash after every use

Len M Yvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of response from nuwave

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DDefects temp probe Ive sent 4 emails to the nuwave address you provided no reply to date.
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Cons:
  • Customer service sucks

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy nuwave products

Len M Yvn

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Verified Reviewer

Very very poor customer service cant get any to respond to the issues I'm having

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can't get any to respond, the temp probe malfunctions readings are not accurate tried 3 times reaching out to the company no replies to date
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Pros:
  • Cooks fast
Cons:
  • As this writting i have not able to contact customer service yet
  • Customer service sucks

Preferred solution: Let the company propose a solution

User's recommendation: as long as you don't require customer service you should be ok

Len M Yvn

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Verified Reviewer

Defective temp probe

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Updated by user Sep 17, 2020

No contact from nuwave sent 4 emails to the address you provided

Original review Sep 16, 2020
Nuwave has not contacted me
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Preferred solution: Let the company propose a solution

Jack K Inh

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Verified Reviewer

To get my bravo xl oven replaced

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defective front door when got in box
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Pros:
  • No pros
Cons:
  • It was hard to contact them

Preferred solution: Let the company propose a solution

Len M Yvn

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Verified Reviewer
| map-marker Roanoke, Virginia

VERY VERY POOR SERVICE SUPPORT

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My new ( 5 weeks old) Brio 6Q air fryer temp probe does not work . I have emailed their customer service 3 times ,this is my second attempt via Pissed Consumer .
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Pros:
  • Way the product works
Cons:
  • Lack of response from nuwave

User's recommendation: as long as the products dont have issues seems like you are fine but when there is an issues forget it no one replies to your request for support

Monika D Vti

Nu Wave Oxypure Air Freshener

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My machine died, so I telephoned Nu Wave several times to no avail. I needed to get a return authorization number from them to get a refund per the manual. The manual provided a number to call. Finally, up and tried online chat. Basically left me on chat hold. Their Customer Service is terrible. Email took a week to get back to me. In order to get resolution I contacted my credit card company to dispute the charge. Still, can't get a refund, but they agreed to fix it. Don't know how long that will take.
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Loss:
$599
Pros:
  • No pros
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Would not recommend product supposed to last sling time. Broke down after three months.

Yanira Xen

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Verified Reviewer

Nuwave oxypure doesn't turn off

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NOTHING, NOTHING, HAPPENED. What more can I say. NO RESPONSE
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Preferred solution: Let the company propose a solution

User's recommendation: Don't buy any product when you have no way to reach their customer service

Marvin M Lfc

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Verified Reviewer

The unit will not connect to me wifi, please call me with instructions, 620-442-****

Will not connect to my Wi-Fi. Please advise. Thank You
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Loss:
$600
Cons:
  • Lack of customer service
  • Every thing

Preferred solution: Let the company propose a solution

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