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I recieved a Nuwave Brio 14Qt The ultimate Air Fryer

NuWave Now - I recieved a Nuwave Brio 14Qt The ultimate Air Fryer
NuWave Now - I recieved a Nuwave Brio 14Qt The ultimate Air Fryer
Update by user Sep 23, 2020

Not one word about my issue!!!! No one has called emailed letter sent to my house nothing.

Update by user Aug 24, 2020

This was a gift from my kids for Mothers day!! I am so mad because no one is answering the phone!!!

no recording nothing just ring and ring. That is terrible customer service. I wanted to order a new oven door.

But This is probably an on going issue and that is why no one answers the phone. I expect a Full refund back on this piece of poop!!!!!

Original review posted by user Aug 24, 2020
The freaking door is broke and I cannot get anyone to answer the DANG PHONE it is ringing and ringing this tis the WORST CUSTOMER SERVICE EVERY

User's recommendation: Don'T BUY.

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1 comment
#1970430

All I can say is dont waste your money this crap.

ID
#2132397 Review #2132397 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Cons
  • Customer service
  • Lack of customer service
  • As this writting i have not able to contact customer service yet
Loss
$150
Preferred solution
I want A NEW DOOR

Equipment failure

I have a nuwave pressure cooker that stopped working about three months after purchase.ot about four uses.

User's recommendation: Just go to Walmart and purchase similar item that does the same thing for half the money.

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ID
#2486726 Review #2486726 is a subjective opinion of poster.
Location
Detroit, Michigan

No complaints. I just want a Quick Start Guide for a NuWave Precision Induction Cooktop PRO

I rediscovered my NuWave Precision Induction Cooktop PRO. I bought it via TV on March 11, 2014. But cannot find a Quick Start Guide, if ever there was one. Can I get one from you? I want to make macaroni and cheese and the temperature control ensures the milk will stay creamy (not coagulate).

User's recommendation: Good products. I'd like to try the one.

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ID
#2459079 Review #2459079 is a subjective opinion of poster.
Service
Nuwave Now Part Replacement
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a melted dome . and no one will answer me. im trying to buy the dome.

I already decided to purchase the plastic clear dome , however everytime i call i'm on hold for at least 45minutes and then no one answers. How can you do business that way? and your websites says your sold out , but customer service says the senior department has them , but they never answer. AGAIN HOW CAN YOU DO BUSINESS THAT WAY!!!!!!!!!!!! I received my new wave oven as a gift and after 3 months my dome melted and cracked off in pieces and my dome melted to my grill. I need a new dome . but no one will help . I didn't know it was supposed to melt' . My model is 20354 Help me darn it.
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ID
#2452768 Review #2452768 is a subjective opinion of poster.
Service
Nuwave Now Part Replacement
Pros
  • Food cooks fast
Cons
  • Dome made cheap
  • No customer support
  • Dome melts and cracks off
Loss
$40
Preferred solution
I need a new dome and I said i'll buy it

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Verified Reviewer

No response from nuwave

I purchased a duet pressure cooker air fry combo and recieved bruhub coffee maker free 29.95 for shipping,in July2020. The coffee maker stopped working in Feb. I have called numerous times and keep getting the same reply "someone from technical will call you right back" needless to say I haven't heard anything.

User's recommendation: don't expect any reply to a problem.

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ID
#2450079 Review #2450079 is a subjective opinion of poster.
Pros
  • Great if i can get service
  • Liked product for cooking ability
Cons
  • Customer service sucks
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
On 12-20-20 I ordered your oxypure which so far I am pleased with. When I received the item the invoice was enclosed. The first payment was drawn on my Debit card $120.81 and the other 4 payments also in the amount of $120.81 listed with due dates over the following 4...
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ID
#2432712 Review #2432712 is a subjective opinion of poster.
Pros
  • Cant connect to my phone
  • Noisy
  • Nuwave oxypro
Loss
$251
Preferred solution
Refund the overcharge of $250.92 or I can return the item for a refund of $975,78
Have sent our OxyPure machine in 2 times. Got it back yesterday and plugged it in today and still can NOT get it to run. We used it for 4 months, cleaned it {Dec. 23} and haven't been able to get it to run since. It has had a new Bio filter and now a new door because...
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ID
#2416509 Review #2416509 is a subjective opinion of poster.
Location
Chicago, Illinois

Oven racks - 2 shrunk don't fit anymore can't use my oven.

I need 2 new oven racks due to shrinking[ 2] racks . also the writng is fading on tne buttons for menu choices.

User's recommendation: I will see how the co. solves my problem.

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ID
#2396899 Review #2396899 is a subjective opinion of poster.
Location
Saint Cloud, Florida

Need new racks -2

I can't use my oven because the racks don't fit anymore. They shrunk, also all writing on buttons are wearing off all programs of cooking don't work as well.

User's recommendation: Won't know until I see how the co. solve my problem.

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ID
#2396886 Review #2396886 is a subjective opinion of poster.
Location
Saint Cloud, Florida

Didn't get through

I was given a 2019 (new) Brio 3 qt. air fryer, There is no booklet telling me how to use it or any recipes. Can you help?
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ID
#2384535 Review #2384535 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Pros
  • Owners booklet missing
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wi-Fi does not connect

I tried everything to connect to wi-Fi It does not connect
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ID
#2381532 Review #2381532 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MACHINE FELL APART

i PULLED THE DRAW OUT AND THE DROW AND BASKET SEPERATED
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ID
#2380566 Review #2380566 is a subjective opinion of poster.
Location
Old Bridge Township, New Jersey
Product
Nuwave Now Air Fryer
Pros
  • Really liked the way it cooked
Loss
$25
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
purchased the nutripot 6 months ago. tried using it for the first time and so hard to understand instructions. they do not explain panel very well as to how to use. they have tutorials on other products and are great. they actually show the panels and go thru step by...
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ID
#2375415 Review #2375415 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Preferred solution
WANT CALL FROM A SUPERVISOR TO HELP ME

WORST CUSTOMER SERVICE EVER

Called to order additional items, waiting 20 min for an agent to take my order.... finally hung up after 23 min. Called back only to be put on hold again and still waiting!!!!!!!! oh they just disconnected me....HOW RUDE!!!!! This is the worst customer service I've ever experienced in my lifetime.

User's recommendation: Hire people that want to work, with customer service experience.

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ID
#2360113 Review #2360113 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Cons
  • Customer service is nonexistent
  • Customer service is terrible
Preferred solution
Let the company propose a solution

Easy to clean and good direction from customer service.

I had trouble with billing issues. Joshua M helped me to get a better scheduled date, correct errors ahead of time, answer my questions regarding cleaning, provide the appropriate phone number, and he was easy to understand and pleasant.

User's recommendation: I recommend this nuwave oxy pure also keep a check on the large white cleaner and remember the right times to reach customer service.

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1 comment
#1971417

it was helpful

ID
#2355998 Review #2355998 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Product is no goid

No one will call me back now I'm stuck with a huge air fryer that doesn't work
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ID
#2355677 Review #2355677 is a subjective opinion of poster.
Location
Roselle, Illinois

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