NuWave Now Reviews

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New Reviewer

I recieved a Nuwave Brio 14Qt The ultimate Air Fryer

NuWave Now - I recieved a Nuwave Brio 14Qt The ultimate Air Fryer
NuWave Now - I recieved a Nuwave Brio 14Qt The ultimate Air Fryer
Update by user Sep 23, 2020

Not one word about my issue!!!! No one has called emailed letter sent to my house nothing.

Update by user Aug 24, 2020

This was a gift from my kids for Mothers day!! I am so mad because no one is answering the phone!!!

no recording nothing just ring and ring. That is terrible customer service. I wanted to order a new oven door.

But This is probably an on going issue and that is why no one answers the phone. I expect a Full refund back on this piece of poop!!!!!

Original review posted by user Aug 24, 2020
The freaking door is broke and I cannot get anyone to answer the DANG PHONE it is ringing and ringing this tis the WORST CUSTOMER SERVICE EVERY

User's recommendation: Don'T BUY.

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1 comment
#1970430

All I can say is dont waste your money this crap.

ID
#2132397 Review #2132397 is a subjective opinion of poster.
Product
Nuwave Now Air Fryer
Cons
  • Lack of customer service
  • As this writting i have not able to contact customer service yet
  • Customer service
Loss
$150
Preferred solution
I want A NEW DOOR
New Reviewer

Unit will not work

I spent more time sitting on hold and never got through to technical support. Problem is still not resolved.
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ID
#3088909 Review #3088909 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
I would like to get the unit working for spending 700.00.

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Verified Reviewer
New Reviewer

Returning Unit

Tried several foods and disappointed with results , length if time to cook and difficulty understanding directions. Needing RMA to returning bought

User's recommendation: I bought this as a wedding present and worried it also will be disappointing.

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ID
#3086176 Review #3086176 is a subjective opinion of poster.
Location
Hays, Kansas
Cons
  • Difficult to learn
Loss
$30
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Disappointed in product

tried several foods, did not like, cooking time was lengthy. Reheated food took 20 minutes, dish was hot but food lukewarm.
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ID
#3083556 Review #3083556 is a subjective opinion of poster.
Cons
  • More difficult to use then advertized
Preferred solution
Full refund
New Reviewer

The pressure cooker is chipping and showing in the food I'm contacting them today hopefully they will replace it

NuWave Now - The pressure cooker is chipping and showing in the food I'm contacting them today hopefully they will replace it
NuWave Now - The pressure cooker is chipping and showing in the food I'm contacting them today hopefully they will replace it
Never had a problem with the pressure cooker. It is actually great, the only problem is with the pot now chipping and going into the food. Not good at all.

User's recommendation: Buy a pressure Cooker that is stainless steel. The pressure cooker itself is very good.

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ID
#3058509 Review #3058509 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
I would like to get another pot but stainless steel because I don't want to have the same problem. The pressure cooker is working just fine.

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Verified Reviewer
New Reviewer

Resolved: Problem with Nuwave Brio6 air fryer

Update by user Nov 08, 2021

Company fixed the issue and I have been provided with product replacement. I tried calling and emailing Nuwave. As soon as you sent them my complaint they called me and I was sent a new part costing me shipping and handling only..

Original review posted by user Oct 25, 2021
Black coating on bottom of basket of Nuwave Brio6 is chipping off and going into food. What can be done about this?
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Resolved
ID
#3006144 Review #3006144 is a subjective opinion of poster.
Pros
  • Cooks well
  • Noisy
Cons
  • Coating is chipping off basket and getting in food
Loss
$65
Preferred solution
Let the company propose a solution

Could not find anything in manual haw to change temp from F to C and back.

Company called me with the fix. They said to press program and temp at the same time to change temp reading from F to C.
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ID
#2954075 Review #2954075 is a subjective opinion of poster.
Location
Bangor, Pennsylvania

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New Reviewer

Display rubbing off

The display is rubbing off and I have to search for the on switch and 4 others. I have a picture and do not know where to send it. What can be done about this?.
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ID
#2893887 Review #2893887 is a subjective opinion of poster.
Location
Tillamook, Oregon
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

New 13 quart electric pressure cooker has a short.

I purchased 2, 13 quart nuwave pressure cookers to make soup. One works fine. The other looses power once it gets hot and the power and display returns once it cools off. When I emailed the company I was directed to a sight that wants my credit card to talk to an "expert'.

User's recommendation: Buy a different brand.

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ID
#2883132 Review #2883132 is a subjective opinion of poster.
Service
Nuwave Now Customer Care
Loss
$125
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

13 quart pressure cooker

I purchased 2 of these. One works fine. The second one, as soon as the pot gets hot, the display and the power shut off. When the pot cools, the display returns.

User's recommendation: Don't purchase this brand.

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ID
#2882427 Review #2882427 is a subjective opinion of poster.
Location
Boone, North Carolina
Loss
$125
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Service

I purchased an oven for a very sick aunt. She never opened the box and passed away after the company's 90 day return policy. 30 days after the return policy and they would not take the oven back. They refused to understand my situation.
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ID
#2876933 Review #2876933 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Loss
$180
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Complaint

Got Brio air fryer as a gift a few years ago. It stopped working in the middle of cooking. Contacted customer service for help. Told to send email to Joe Reyes which he does not read because he kept asking for the same info. Send him model and serial and told him I do not have receipt and it was a gift. He stopped responding and would not answer anyone emails. Looks like warranty expired. How do I get repaired
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ID
#2788194 Review #2788194 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Repair or replacement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I am very unsatisfied withe the service I am receiving.

Original review updated by user Aug 09, 2021
My Nuwave airfryer oven is not working, it only worked for 3 weeks after I purchased it. after sending several emails and no one responding to me. I was finally able to chat with a rep that told me I need to show proof of purchase to receive help. after several months I am trying to contact some one again and the chat line is telling me I have pay $1.00 and subscribe to a service before I someone can talk to me about my airfryer not working. I can be reached by email

User's recommendation: DO NOT BUY ANYTHING FROM NUWAVE.

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ID
#2756822 Review #2756822 is a subjective opinion of poster.
Loss
$210
Preferred solution
Full refund
New Reviewer

This company does not stand behind a product without charging you money

Bought Air fryer It keeps telling me the open sign I have to wiggle the front around just to get it to turn on and sometimes it shuts off way before it's done and it's always the open sign but I think it means door open but it's not

User's recommendation: But a product that is customer oriented that doesn’t what to charge you for there faulty equipment It doesn’t work and they want to charge me for the part to make it work.

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ID
#2723181 Review #2723181 is a subjective opinion of poster.
Cons
  • When it broke they wanted me to pay to ship it on there mistake
Loss
$69
Preferred solution
Let the company propose a solution

Missing part BRI114-A8

I just got my nuwave Brio14Q. I'm not sure if part BRI14-A8, grill/griddle plate, is supposed to be included. I did not get one with my oven.
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ID
#2703888 Review #2703888 is a subjective opinion of poster.
Location
Niagara Falls, New York

Replacement unit quit working

purchased an air fryer and the company replaced the faulty unit with a new one but I had to pay for shipping. Noe the replacement quit working and they replaced it and shipping was free

User's recommendation: the company took care of the problem.

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ID
#2608652 Review #2608652 is a subjective opinion of poster.

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